Refunds


The consumer has the right to withdraw from any remote contract, without any penalty and without specifying the reason, within 14 working days from the completion of the order (The order is considered completed upon receipt of payment of the product / i) or from the day of delivery to the consumer. The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter to. a Commercio edile  4m srl, contrada Ranciditi Agnellaro sn 92021 Aragon (Agigento)
The above communication can be sent, within the same term, also by telegram or fax to Commerdio  edile  4m srl at the number +39 092238253 - +39 0922 38430, provided it is confirmed, by registered mail, within 48 (forty eight) hours following the sending of the telegram or fax.

The consumer can not exercise the right of withdrawal for contracts for the supply of any non-prefabricated goods produced on the basis of an individual consumer choice (the current wording of the law states that the right of withdrawal can not be exercised for "goods packed up an individual choice or clearly customized "): the vast majority of the products in our catalog fall into this series, for more information contact Customer Service.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Customer Service. The product must be returned in its original packaging. It must not have been used, nor have suffered minor damage and be in a state of perfect cleanliness. Once the return has been authorized, the customer can send the product back to the following address: Commericio edile  4m srl, contrada Ranciditi Agnellaro sn 92021 Aragon (Agrigento) Italy
. Cash on delivery parcels will not be accepted.
Once received the Products (and verified their integrity) Building trade 4m srl will, within the shortest possible time, within maximum 30 days, to reimburse the customer the sums paid. For this, he will inform casavanity.com of his bank details. The return costs are totally charged to the Customer. Following the reception casavanity.com will verify tampering (the substantial integrity is an essential condition for the exercise of the right of withdrawal). In case of damage to the goods during the transportation of the returned goods, Commercio edile 4m srl will inform the Customer of the event (within 5 working days from receipt of the goods in their stores), to allow him to promptly report to the courier from he chose and obtain the reimbursement of the value of the asset (if insured); in this case, the Product will be made available to the Customer for his return, simultaneously canceling the request for withdrawal. Commercio edile  4m srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
 In the withdrawal period mentioned in Article 15, the Customer is responsible for the object as a custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will expire. N.B. All shipping and packing costs for the return of the goods are charged to the Customer (as required by Article 67 paragraph 3 of Legislative Decree No. 206 of 06/09/05).

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